+ DIFFERENT CONVERSATION STATUSES

A conversation can have one of the following statuses:

• Read: you have read all the messages in this conversation
• Unread: this conversation includes at least one unread message
• Follow-up: this conversation includes at least one follow-up message
• Archived: you have deleted the conversation (this allows you to store the processed or finished conversations)
• Permanently deleted: the conversation has been deleted permanently; you do not see in your admin area.